Assessor Resource

FNSIGN402A
Inspect quality of work

Assessment tool

Version 1.0
Issue Date: May 2024


This unit has application to those job functions such as an insurance assessor and may be applied within organisations of various sizes and across a range of customer bases.

This unit describes the performance outcomes, skills and knowledge required to inspect the work done by a builder/repairer, apply quality standards to work, and protect customer property and interests.

This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

carry out inspections safely and effectively

interpret and comply with legislative and regulatory requirements, organisation operating procedures and relevant code of practices

inspect work done by builder/repairer

apply standards to work and protect customer's property and interests.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

access and update records electronically

access web-based information services

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

negotiation skills

reporting skills

literacy skills to read and interpret technical documents, insurance claims forms and related documents

Required knowledge

comprehensive knowledge of enterprise activity, processes and work quality expected relevant to application

occupational health and safety (OHS) requirements

effective communication/feedback principles

quality assurance principles

relevant technical knowledge

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Inspections may be:

periodic inspection during the job

observation at completion of the job

quality inspections to check that:

all ordered materials/parts have been appropriately used/fitted

components used meet supplier/manufacturer specifications

invoicing complies with service/repair/parts order

invoicing contains sufficient details of labour and/or components used

reported and diagnosed problems have been confirmed as rectified via appropriate test procedures

presentation of the vehicle after service/repairs meets manufacturer and enterprise standards

restoration of the building meets building standards and customer requirements

appropriate protective materials may include:

seat covers, dust covers, mudguard covers

paints and coatings.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appropriate inspections are conducted safely and to ensure in-house quality systems and procedures are maintained/observed 
Level of observation and inspection conducted is appropriate to the skill/experience of the staff member 
Faults identified are brought to the repairer's attention in an appropriate manner for prompt correction 
Inspections are conducted throughout the course of the work where required to ensure quality standards are maintained 
Appropriate quality standards are applied during work completion to ensure the treatment of customer property meets industry and/or enterprise standards 
Problems in work quality are recorded and referred to relevant staff 
Possible damage to customer property is avoided through ensuring staff adherence to quality procedures and use of protective materials at all stages of the repair/service 
Quality of work is reviewed to best serve the interests of the customer 

Forms

Assessment Cover Sheet

FNSIGN402A - Inspect quality of work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIGN402A - Inspect quality of work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: